An embedded SIM (eSIM) is a digital SIM that can be installed in your smartphone or any device to enable access to the cellular network without using a physical SIM card. It makes it easier for you to change carriers since you can buy and activate it remotely.

eSIM offers flexibility, allowing customers to switch between carriers and plans without needing to swap SIM cards. eSIM also benefits users traveling abroad as they can switch to local SIM carriers upon or prior to arriving at the destination. 

eSIM provides secure connectivity and usage far better than traditional SIM cards. Since the eSIM is an integrated digital SIM, there are no possibilities of theft, cloning and damage. Encrypted and authentication protocols act as additional protective layers to the eSIM, delivering exceptional security to customers. 

You are free to connect and resolve the issue with our customer support if you come across any problems regarding your eSIM, whether it is during activation or data usage. 

A smartphone has to adopt the eSIM technology in order to utilise and avail of Telsim New Zealand eSIM services. You may check your phone settings for the availability of such a feature or search for its specifications which will give you an idea about whether it supports this technology or not. Before purchasing an eSIM, make sure that your device is compatible. 

Yes, you have to switch off the eSIM on your old device and activate it on your new device. Get in touch with the Telsim customer support team to go forward with the eSIM transfer. As part of this process, there might be an identity verification process and afterwards, you will be receiving activation codes to activate your eSIM on the new device. 

Your eSIM may fail to work for several factors. Verify the eSIM compatibility of your device and make sure it is updated to support this feature in order to resolve the problem. Also, you may contact Telsim customer service to find and fix the problem.