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Mobile
Account and Billing
Mobile
5G Coverage in New Zealand
Struggling with patchy mobile connections or slow downloads is frustrating, especially when you rely on your phone for work, study or entertainment. While 4G has served New Zealand well, it can fall short in busy areas or during heavy use.
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How to Setup 5G
Switching to 5G is one of the easiest ways to upgrade your mobile experience. With faster speeds, lower latency and more reliable connections, 5G makes streaming, video calls, online gaming and browsing smoother than ever before.
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How to use mobile Hotspot
There are times when you need to get online, but no Wi-Fi network is available. This is where a mobile hotspot comes in handy. By sharing your phone’s mobile data connection, you can get your laptop, tablet or another device connected in just a few steps.
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PUK Code
If you have ever entered the wrong PIN lock code on your SIM card too many times, you may have seen a message asking for a PUK code. This can be worrying, especially if your phone is your main way of staying connected.
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Why change to 5G
Mobile technology has come a long way in a short time. 3G gave us mobile internet on the go, 4G made streaming and browsing faster and now 5G is reshaping how we connect.
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How Much Data Do I Need?
Data is one of the biggest considerations when choosing a mobile plan. Get too little, and you risk running out halfway through the month; but get too much, and you may pay for data you never use.
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Account and Billing
How to check balance
Keeping track of your prepaid credit and data is the best way to avoid running out when you need it most. Whether it’s calls, texts or mobile internet, knowing how to check your prepaid balance ensures you stay connected without interruptions.
How to top up
If you are using a prepaid mobile, knowing how to top up your phone is essential to keep your calls, texts and data running smoothly. Topping up simply means adding credit or renewing your plan so you can continue to use your service without interruption.